Frequently Asked Questions
Everything you need to know about shopping with Poubel.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.
Do you ship internationally?
Yes, Poubel ships to over 50 countries worldwide. International shipping times and costs vary by location and are calculated during the checkout process.